FAQs
Quick answers about delivery, orders and refunds.
Which areas do you offer delivery to, and what are the fees?
We deliver across Auckland, Hamilton and rural areas. To check yours, use the Check postcode button at the top of our website, or see every postcode on our Delivery areas page.
Your delivery cost depends on your address and is shown at checkout before you pay. When we run a free delivery offer, we show it at the top of our website as an announcement.
When will my order arrive?
In most cases (around 90% of the time), we deliver the very next day in Auckland and Hamilton when you order by 5pm. Rural areas get deliveries on Mondays and Fridays.
Once your order is out for delivery, you'll receive an email with a tracking link which lets you monitor your delivery and see an estimated arrival time.
What if I'm not home for the delivery?
During checkout, please provide us with delivery instructions (e.g., "Leave on the porch" or “Leave at the backyard”). If no instructions are provided, your box will be left at your doorstep. You'll receive a delivery notification with a photo for proof of delivery.
Which days do you deliver?
We deliver 6 days a week (Monday to Saturday), with no deliveries on Sundays.
Auckland and Hamilton: deliveries run Monday to Saturday.
Rural areas: deliveries are on Mondays and Fridays.
For the most accurate info, use the Check postcode button at the top of our website. Just enter your postcode to instantly see which days we deliver to your area.
If there are any changes to our schedule on public holidays, we'll update you by email and post the latest info in the announcement bar at the top of our website.
What if my order is delayed?
While we aim for timely deliveries, occasional delays can occur. If your order hasn't arrived within the expected timeframe, please contact us at hello@farmersbox.co.nz for an update on your order.
Do you collect the boxes for re-use/re-cycle when delivering the next lot of boxes?
Yes, we do collect the empty boxes on the next delivery. Please make sure to put this in the notes/delivery instructions on your next order.
What do I do if there's an issue with my order (e.g., damaged produce, missing items)?
We strive to deliver the freshest and highest-quality produce. If you have any concerns about your order, please contact us at hello@farmersbox.co.nz within 24 hours of delivery including photos of the soiled/damaged produce and packing slip. We'll work quickly to resolve the issue. For more details, please see our Refund Policy.
What if I missed the original delivery?
If you missed your original delivery, it will be rescheduled to the next delivery day for your area.
Can I add something to my existing order?
Certainly you can. In such a scenario please email us immediately after placing your order and we will share an invoice along with a payment link for the additional items.
P.S. Amendments to the existing order are feasible only if it hasn't reached the processing stage.